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Alternatively use our Online Appointment System to book a telephone appointment with a GP. If you don't yet have an account please contact our reception team who will be pleased to help.
PLEASE NOTE: GPs may call you up to 21.00 during busy periods. The number may come up as unknown. The doctor may only call you once depending on workload. If you have voicemail the doctor will leave a message unless you have requested us not to leave messages. If you still need a call please contact the surgery to reschedule your call. If you think you have not been contacted within 2 days of your telephone appointment or if you feel your condition has become more urgent and you cannot wait for the call please contact the surgery. If you know you are unable to answer your phone at certain times of the day, please make this clear to reception when arranging your telephone consultation.
If you find you are unable to attend your hub appointment please call the Access Hub Cancellation line on 07378 604 214. This line is not able to receive text messages and is available from 9am-5pm Monday to Friday and 8am-8pm on weekends.
Nurse and Healthcare Assistant appointments (e.g. Cervical smear tests, Asthma checks, Stop Smoking, Blood pressure check, Diabetes checks) can be booked directly with reception. Alternatively you can book some of these online. Pharmacist telephone appointments are available for medication queries and reviews. These can be booked online or by phoning the surgery.
We feel our system helps you to be seen by the right person at the right time. As the NHS is experiencing a period of restricted resources, please help us to help you. There is increasing evidence to support this appointment system, you can read more about it at www.gpaccess.uk
If you wish to see a particular health professional please tell the receptionist.
Please let us know if you wish to cancel your appointment.
Please understand that if you are more than 10 minutes late for your appointment you may be asked to rebook.
Telephone calls may be recorded for quality and training purposes.
Please inform the receptionist if you will need an interpreter when you make your appointment. This can be arranged for most languages. The surgery usually uses interpreters over the telephone.
If you are on multiple medications, we may recommend you see a Health Care Assistant every six months. If you have not been seen at the surgery within 12 months please request a check up with a Health Care Assistant.
Requests for home visits from frail elderly patients are reviewed by the GPs and are available if appropriate. Please see our Home Visits information (below) for further details.
We are a training practice so have a GP trainee working with us. From time to time we also teach medical students and other health care staff.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor will phone you back to discuss your situation. It may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to arrange for another healthcare professional such as a nurse or healthcare assistant to visit or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
The surgery encourages all women to take a smear test. Please book an appointment by calling reception or online here.
A cervical screening test (previously known as a smear test) is a method of detecting abnormal cells on the cervix. The cervix is the entrance to the womb from the vagina.
Medical Care when we are closed
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Emergency: Dial 999 or go to your nearest A&E Department. Chest pains and / or shortness of breath do constitute an emergency (you must not dial 999 for anything other than an emergency).
Out of Hours Service: If you phone the surgery when we are closed you will be automatically transferred to the out of hours service SELDOC (South East London Doctors on call). Alternatively you can phone SELDOC directly on: 020 8693 9066. You will be given advice, asked to visit the out of hours centre, or be visited by the doctor on call.
NHS Walk In Service: The local NHS walk-in centre also provides healthcare advice, information and treatment with no appointment necessary. The nearest walk-in centre is: The Junction Health Centre, Arches 5-8, Clapham Junction Station, 5-8 Grant Rd, London, SW11 2NU. Telephone: 0333 200 1718.
NHS 111 Service: In the case of urgent need when the practice is closed you can call NHS 111 to speak to a triage nurse. Your needs will be assessed and recieve advice or arrangements will made for you to see a doctor. Please refer to the website for further information www.nhs.uk/111
Non-emergency: Take a look at our "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
Minor Injuries: We do not provide a minor injuries service. You should attend A&E or the local minor injuries unit at Guy's Hospital Urgent Care Centre.
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Phone the surgery on 020 7274 4507 or book online