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We welcome comments or suggestions about improving our services. If you want to make a complaint about our services please write to the Practice Manager Jacqueline Brewer by email or post who will investigate your complaint and make changes where necessary.
Our complaints procedure is displayed in the waiting room, and the receptionists will be happy to advise you on making a complaint, and will also let you know the result. However, if you would like to compliment a member of staff or tell us about something you feel we have done well we would be delighted to hear from you.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
Please let us know as soon as possible if you have a concern about our service to allow us to put things right. If you have been happy with your experience at the Corner Surgery, we would be delighted if you would take the time to let others know by leaving feedback on the NHS Choices website.
If you feel you have not had the service you expected from the National Health Service (NHS) and want to complain, the law says you have the right to have the support of an advocate. An advocate is an experienced worker who can help and support you to make your complaint.
Medical Care when we are closed
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Emergency: Dial 999 or go to your nearest A&E Department. Chest pains and / or shortness of breath do constitute an emergency (you must not dial 999 for anything other than an emergency).
Out of Hours Service: If you phone the surgery when we are closed you will be automatically transferred to the out of hours service SELDOC (South East London Doctors on call). Alternatively you can phone SELDOC directly on: 020 8693 9066. You will be given advice, asked to visit the out of hours centre, or be visited by the doctor on call.
NHS Walk In Service: The local NHS walk-in centre also provides healthcare advice, information and treatment with no appointment necessary. The nearest walk-in centre is: The Junction Health Centre, Arches 5-8, Clapham Junction Station, 5-8 Grant Rd, London, SW11 2NU. Telephone: 0333 200 1718.
NHS 111 Service: In the case of urgent need when the practice is closed you can call NHS 111 to speak to a triage nurse. Your needs will be assessed and recieve advice or arrangements will made for you to see a doctor. Please refer to the website for further information www.nhs.uk/111
Non-emergency: Take a look at our "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
Minor Injuries: We do not provide a minor injuries service. You should attend A&E or the local minor injuries unit at Guy's Hospital Urgent Care Centre.
If you, or someone you care for, has a health condition such as Diabetes, Heart Disease, Pain, Anxiety, Stress or Depression, or any illness that's impacting the quality of your life, take a look at some people's stories and see how other people are managing.
On Tuesday 6th November 2018 the surgery will be closing at 12:30 for staff training and will re-open on the Wednesday 7th.
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Free and confidential sexual and reproductive health services 24 hours a day in Lambeth and Southwark.
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Phone the surgery on 020 7274 4507 or book online