Instructions for booking an appointment

  • If you are able to give brief information about the reason for your call this will help us to prioritize your call if necessary. PLEASE NOTE: GPs may call up to 21.00 during busy periods
  • A GP will discuss your problem with you and either deal with your problem over the phone or agree an appointment with the appropriate person for you. The GP may direct reception to book a face to face appointment without calling you
  • Please let the receptionist know if there may be any problems for you to take a call when you book 
  • If you feel your case is urgent and cannot wait for your telephone consultation please explain why to reception and they will draw it to the doctor's attention. Depending on their assessment and demand you may receive a call earlier than your allotted consultation
  • If you wish to speak to a particular GP please let reception know
  • You may be offered an appointment at one of our local partner (Hub) practices when we have reached our capacity for the day

If you find you are unable to attend your hub appointment please call the Access Hub Cancellation line on 07378 604 214. This line is not able to receive text messages and is available from 9am-5pm Monday to Friday and 8am-8pm on weekends.

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